A little guidance
Help Center
Getting Started
How do I create an account?
Choose Get Started, enter your email, username, and password, and confirm your password. Read the Terms & Conditions and Privacy Notice, check the required agreement box, and select Register. Your password needs at least eight characters, an uppercase letter, and a number.
How do I verify my email?
Enter the six-digit code sent to your registration email. The code expires after ten minutes. If needed, use Resend Code on the verification screen and check your spam folder. Too many incorrect attempts or repeated requests can temporarily limit verification; follow the displayed message. Never share the code.
How do I log in or recover my password?
Use Log In with your account credentials. If you forgot your password, use Forgot Password, request a code at your account email, verify the code, and set a new password. Contact support if you cannot complete recovery; do not send your password or code.
Assessments
How do I complete the assessments?
Follow the dashboard assessment steps: complete or review all five Personal Factors, choose interests, answer Academic Skills questions, then rate Personality statements. Use the question navigation to review answers, and use the displayed Next or submit action to finish each step.
Does progress save, and can I resume?
Interests, Academic Skills, and Personality drafts save in your browser and automatically to your account as you answer. Return to the assessment from your dashboard to resume saved progress. Browser-only answers can be lost when signing out, clearing storage, or switching devices, and unsynced answers may not be available elsewhere. Watch for save errors and complete the step using its Next or submit action before leaving. Personal Factors require Save Personal Factors or Save Changes.
Can I retake an assessment?
Use the assessment retake action available from your dashboard after completing your assessment. A retake starts a new attempt. Submitted answers are locked; review previous saved results in Assessment History. Your saved Personal Factors are reused unless you edit and save them.
Are Personal Factors required?
Yes. Answer Yes or No for each of the five factors before saving your profile or generating recommendations. Choose No when the circumstance does not apply to you. If you select Yes, complete the requested impact details and, for accessibility, areas and difficulty levels. Previous unanswered or unclear responses must be answered again.
Can I leave assessment questions unanswered?
Academic Skills and Personality require an answer to every question before submission. Interests requires at least one activity or No interests or hobbies; you may select up to ten interests. Personal Factors also require a Yes or No answer for all five factors, with the requested details when you choose Yes.
Recommendations
How are courses recommended?
A predefined Weighted Scoring Model combines your academic skills, interests, personality, and all five Personal Factor answers. The weights vary by course cluster. The About page explains each part of the process.
What do scores and explanations mean?
The results show your top three courses and component scores. A higher compatibility score means a stronger match within this model; it is not a probability of admission or success. When enabled and available, AI explains computed results. It does not set the ranking, and its explanation may contain errors.
Can I rely on a recommendation to choose my course?
Use results as a starting point for exploration. Consider your own goals, speak with a guidance counselor, and confirm course requirements and offerings directly with schools. LearnMatch does not guarantee admission, academic success, employment, or career outcomes.
Where can I find saved results and history?
Open Assessment History from your dashboard to review completed saved attempts, their top three recommendations, and available explanations. Unfinished drafts are progress records, not completed history entries. College alignment tracking has its own check-ins and history for the program you set up.
Account & Privacy
How do I update my profile?
Open Profile from the student account menu, choose Edit Profile, make your changes, and save. Personal Factors require Yes or No for all five factors, with the requested details for Yes answers. Saving changed Personal Factors refreshes your latest saved recommendation when the assessment data is complete. Older assessment history is retained.
Where can I read the Privacy Notice and Terms?
Read the Privacy Notice and Terms & Conditions without signing in. Both are linked in the footer and registration. Settings also provides these links.
How can I permanently delete my account?
Open Settings from the student account menu, choose Delete Account in the Danger Zone, enter your current password, explicitly confirm, and submit. Only a confirmed success means deletion completed. It removes your student records from the active database and signs you out. For an unknown result, do not resubmit until support verifies your account status. If the option is unavailable, contact support. The Privacy Notice explains limits for backups, exports, and provider copies. Automatic inactivity deletion is not enabled.
What should I do if something goes wrong?
Read the error message and follow any wait or retry instructions. For a saving problem, check your connection before leaving the page. For an unknown deletion outcome, contact support before trying again. Report the page, steps, approximate time, and error message. If attaching a screenshot, remove private information first.
Contact Support
Need a hand?
Email the LearnMatch Research Team to report technical problems or ask about access, correction, objection, or deletion of your information.
learnmatch1@gmail.comInclude the page, what you were trying to do, and the error message. Do not send passwords, verification codes, or unnecessary sensitive information. A support email does not automatically change or delete your records.